Request for reasons
Obtain the reasons needed to understand and formulate a response to an assessment or decision.
FLAGSHIP PREMIUM OFFER
SARS ResolutionIQ
Where Do I Stand With SARS?
Keep tax and employer obligations on track and address outstanding SARS matters.
Support with disputed assessments, penalties, interest or tax debt. We review the facts and evidence before recommending a route.
What you receive
- Establish the SARS position, amounts and relevant dates.
- Assess dispute, correction and remission routes.
- Review payment suspension, arrangements or compromise where applicable.
- Agree any submissions and follow-up work separately.
How we start
Begin with a paid SARS ResolutionIQ Case Assessment for one defined matter. We confirm suitability and provide a fixed-fee quote. Once you accept and pay, we review the evidence and provide a Case Bearings Report explaining the findings, missing evidence, relevant dates and recommended next step. Further resolution work is quoted separately; SARS outcomes cannot be guaranteed.
What working together looks like
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Your responsibilities and agreed scope
What we need from you
Provide the relevant SARS notices, statements of account, returns, correspondence and supporting evidence. Tell us immediately about any stated deadline or collection action.
What is included—and what is separate
The initial fee covers one defined Case Assessment and its Case Bearings Report. Submissions, representation, follow-up and further resolution work require a separate agreed scope and fee.
We agree evidence delivery dates, responsibilities and the work timetable in your proposal. Missing information may affect progress and completion dates. Any additional work and fee are discussed and agreed before we proceed.
Resolution pathways
Resolution pathways we assess
The appropriate route depends on the tax type, the SARS decision, the evidence available and the business’s financial position.
Request for correction
Correct qualifying errors in income tax, VAT or PAYE where the correction process is available.
Objection and appeal
Prepare and manage a formal SARS objection, appeal or alternative dispute resolution process.
Penalty and interest remission
Assess whether grounds exist to request remission or reduction of SARS penalties and related amounts.
Suspension of payment
Assess whether collection of a disputed amount should be suspended while the dispute is considered.
Payment arrangement or tax debt compromise
Where the debt is accepted, assess a deferred payment arrangement or compromise of tax debt.
Audit, verification and supporting evidence
Coordinate the factual response and evidence pack for SARS verification, audit or refund-related queries.
Voluntary disclosure
Assess whether a voluntary disclosure pathway may be appropriate for previously undisclosed tax defaults.
Case Assessment details
Start with a SARS ResolutionIQ Case Assessment
Understand where you stand and what happens next.
A SARS notice, disputed assessment or outstanding tax debt can leave you uncertain about what to do. Our paid Case Assessment brings the relevant records together and gives you a clear starting point.
We review one defined SARS matter and provide a Case Bearings Report explaining:
- What the records establish.
- What evidence is missing.
- Which dates and actions need attention.
- The recommended next step and why.
How it works
Tell us briefly about your matter and any deadline. We confirm suitability and provide a fixed-fee quote. Once you accept and pay, we request the relevant evidence and begin the assessment.
Any subsequent submissions, correspondence or resolution work are quoted separately. Recommendations depend on the evidence and applicable requirements; SARS outcomes cannot be guaranteed.
Frequently Asked Questions
How does the service start?
SARS ResolutionIQ starts with a paid Case Assessment. We confirm its scope and fee before work begins. Any further response, dispute or debt-resolution work is quoted separately.
What information do you need?
Provide the relevant notices, assessments, statement of account, correspondence and supporting records through the agreed process. Tell us about notice dates and deadlines in your enquiry.
What does my quote include?
The proposal identifies the matter, periods, deliverables and responsibilities included. Further submissions, additional periods or escalation work are included only where expressly agreed.
How will I know what happens next?
We agree progress updates and explain outstanding information, next actions and relevant deadlines. SARS response times and outcomes remain outside our control.